REFUND POLICY

At Le Champagner, we are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, we are here to help. Please review our refund policy below.

1. Returns

• Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

• Time Frame: You have 14 calendar days from the date you received your item to request a return.

2. Return Process

• Request a Return: To initiate a return, please contact us at [your contact email] with your order number and the reason for your return. We will provide you with instructions on how to proceed.

• Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

• Condition of Return: To complete your return, we require a receipt or proof of purchase. Please ensure the product is securely packaged to prevent damage during return shipping.

3. Refunds

• Inspection: Once we receive your return, we will inspect the item and notify you of the status of your refund. If the return is approved, we will initiate a refund to your original method of payment.

• Processing Time: Please allow up to 10 business days for the refund to be processed and appear on your account statement. Processing times may vary depending on your payment provider.

4. Non-Returnable Items

Several types of goods are exempt from being returned:

• Perishable goods such as food, flowers, newspapers, or magazines.

• Custom products (such as special orders or personalized items).

• Gift cards.

• Downloadable software products.

• Some health and personal care items.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [your contact email] with your order number and details of the defect or damage.

6. Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded.

7. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received and approved, a gift certificate will be mailed to you.

8. Contact Us

If you have any questions about our Refund Policy, please contact us:

• Email: hello@lechampagner.com

• Phone: +41 76 213 4161

Thank you for shopping with Le Champagner. We value your business and are committed to providing you with the highest quality products and customer service.